Welcome to the Callidus Help Desk. View our selection of videos to learn more about how to manage your Callidus systems. We have also answered frequently asked questions about solar panel systems to help you with any enquiries you may have.
Starting up a Callidus Board
There is a sequence to starting up and shutting down the Callidus board. This video explains how to start up your Callidus board correctly after work has been completed or you have been asked to perform a reboot or shutdown. A fully qualified electrician should always do any work and, if working on the Callidus board, by a Callidus engineer.
How to isolate a Callidus Board
There is a sequence to starting up and shutting down the Callidus board. This video explains how to shut down your Callidus board correctly so work can safely be done to the user’s home electrics or work to the board. A fully qualified electrician should always do any work, and if working on the Callidus board, by a Callidus engineer.
How to set up Scheduled Charging.
Scheduled charging from Victron is a feature that allows you to set specific times for your battery to begin charging. This can be useful for managing your energy usage and ensuring your battery is fully charged when needed. For example, you can set the charger to begin charging during off peak hours when electricity rates are lower or schedule it to start charging at a specific time before you plan to use the battery. This feature is typically found in Victron’s charge controllers or battery management systems.
Connecting or reconnecting to Wi-Fi
If you lose Wi-Fi, reset your router or change your router, then you will need to set up the Wi-Fi connection, and this video will guide you through the steps to re-connect or connect your Callidus board to the Wi-Fi.
Demonstrating Home Islanding for those who have opted for this upgrade
A manual changeover switch can be used for islanding with a 48V Victron system. Islanding is the ability of a renewable energy system, such as a solar array, to continue supplying power to a load even when the utility grid is not available. The manual changeover switch allows you to switch between the utility grid and the renewable energy system as the primary power source. This will enable you to continue using renewable energy power even when the utility grid is down.
Solar Panel Systems
- Where should I install panels?
- What is a Tier 1 solar panel?
- What are the laws with installing solar panels?
- What is the best area for solar panels?
- What size area do I need for solar panels?
- Can I install panels on many different roofs?
- How do solar panels actually work?
- Should I have a string inverter or micro-inverters?
- What does the glass do on a solar panel?
- What does the back sheet do on a solar panel?
- What are solar PV or photovoltaic panels?
- Can I add to my existing solar system?
- Can I control the available amount of power left in the batteries in the event of a power cut?
- Can I add batteries to my existing solar panel system and old inverter?
- What are AMG batteries?
- What are Lithium batteries?
- What are batteries used for in Solar installations?
- What batteries should I have or use on my system?
- What do I need to do for battery maintenance?
- What is battery capacity?
- What is the battery cycle life and depth of discharge?
- How should I monitor the battery performance?
- Is it possible to have the battery system charged from the grid supply?
- Is the battery storage expandable in the future (i.e. could additional capacity be subsequently added)?
- Can I have Solar Micro inverters, or Optimisers with a battery system?
Solar Panel Systems
- Can I have a system larger than 3.68kW?
- Can I have full, complete or whole home islanding?
- If I have the complete home islanding in the event of a cut would the circuits in my home remain ‘live’ with no interruption?
- Is there any way that I could be made aware that the mains supply to the house has failed?
- What power limitations can I expect on my system?
- Is weather sealing important?
- What are rail and mounting systems?
- Residential systems over 3.68kW and G99 applications
- What is Voltage?
- What is Current?
- What is Resistance?
- What are Transistors?
- What is a Kilowatt hour?
- What is a Module?
- What is an Array?
- What are Strings in a solar system?
- What is the outer frame?
- What are Solar Cells?
- What are Encapsulates?
- What is a solar panel Junction Box?
- What is a unit cost?
- What are Inverters and optimisation?
- What are String Inverters?
- What are Micro-inverters?
- What do inverters do?
- What are DC optimisers?
- What are Charger inverters?
- What is the difference between micro-inverters and optimisers?
- What does MPPT mean?
- How does an MPPT work?
- What does a Callidus quote include?
- What is what3words?
- What is Signable?
- What is a G99 Application?
- What is a LOA or Letter of Authority?
- Where are the Terms & Conditions?
- Why do you insist on taking my email address?
- Can I pay online?
- Why do you ask for my current annual usage?
- I think I may have an asbestos roof?
- What happens if there is a problem with my system?
The guys at Callidus were all fantastic. We had lots of questions before we had our solar power system installed, and all our many emails were...
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Fantastic customer service! Such incredibly helpful staff. Can’t rate them highly enough. Highly recommend this company. So helpful and...
The entire team at Callidus, from the top to the bottom, are amazing. Knowledge, support, passion to place the customer and their needs at the...
I have just had an off grid solar system fitted by Steve and his team. It has been a completely stress free experience. Everyone was so...